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The following represents the content we have available in this category:
  
External link A Physician's Practical Guide to Culturally Competent Care
Our country is an increasingly culturally and linguistically diverse nation, and disparities in health care access, health outcomes, and health status are major issues. Cultural competency in health refers to being aware of cultural differences among diverse racial, ethnic, and other minority groups, respecting those differences, and taking steps to apply that knowledge to professional practice.
External link Cultural and Linguistic Competency by the Agency for Healthcare Research and Quality
The Agency for Healthcare Research and Quality (AHRQ) offers several resources for improving cultural and linguistic competency in delivering health care, including: Setting the Agenda for Research on Cultural Competence in Health Care, Evidence-based Clinical Practice, Oral, Linguistic, and Culturally Competent Services: Guides for Managed Care Plans and Health Literacy and Cultural Competency Browse.
Report: Setting the Agenda for Research on Cultural Competence in Health Care (2004)
This project looks at the question of what impact cultural competence interventions have on the delivery of health care and health outcomes, and investigates the opportunities and barriers that affect how further research in this area might be conducted... We have divided each section of the report into Adobe Acrobat documents... Clicking on the main section title will open the report to that section...
pdf file National Standards for Culturally and Linguistically Appropriate Services in Health Care (Executive Summary)
This report recommends national standards for culturally and linguistically appropriate services (CLAS) in health care. Based on an analytical review of key laws, regulations, contracts, and standards currently in use by Federal and State agencies and other national organizations, these standards were developed and refined with significant input from a nationwide public comment process and the guidance of two national project advisory committees.
pdf file National Standards on Culturally and Linguistically Appropriate Services (CLAS) in Health Care (Final Report)
The following national standards issued by the U.S. Department of Health and Human Services? (HHS) Office of Minority Health (OMH) respond to the need to ensure that all people entering the health care system receive equitable and effective treatment in a culturally and linguistically appropriate manner. These standards for culturally and linguistically appropriate services (CLAS) are proposed as a means to correct inequities that currently exist in the provision of health services and to make these services more responsive to the individual needs of all patients/consumers. The standards are intended to be inclusive of all cultures and not limited to any particular population group or sets of groups; however, they are especially designed to address the needs of racial, ethnic, and linguistic population groups that experience unequal access to health services. Ultimately, the aim of the standards is to contribute to the elimination of racial and ethnic health disparities and to improve the health of all Americans.
pdf file Normas nacionales para servicios cultural y lingüísticamente apropiados en la atención sanitaria (Resumen ejecutivo)
Este informe recomienda normas nacionales para servicios cultural y lingüísticamente apropiados (CLAS) en la atención sanitaria. Basándose en un examen analítico de leyes claves, regulaciones, contratos y normas de uso general por parte de agencias estatales y federales y otras organizaciones nacionales, estas normas fueron desarrolladas y perfeccionadas con grandes aportes de un proceso de comentarios públicos de carácter nacional y con la dirección de dos comités consejeros del proyecto nacional.
pdf file Serving Diverse Communities in Hospital and Health System Settings - Final Report
For major public hospitals and health systems across the country, providing health care in a culturally competent manner is crucial to quality of care, patient satisfaction, successful staff training and recruitment, and the financial viability of safety net institutions. Far from being a supplemental activity, cultural and linguistically appropriate practices are a fundamental part of the mission of these organizations. The DHHS Office of Minority Health (OMH) contracted with the National Public Health and Hospital Institute (NPHHI), the research and education affiliate of the National Association of Public Hospitals, to produce a compendium of best practices, or "models that work," in the area of cultural competence. The framework for this work was the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care, and criteria established by the OMH.
pdf file Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies (Final Report)
This report presents the results of the project Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies, sponsored by the U.S. Department of Health and Human Services (DHHS) Office of Minority Health (OMH). The project's objective was to construct an organizational self-assessment tool for Local Public Health Agencies (LPHAs) that offers sound measures of culturally and linguistically appropriate services (CLAS).
pdf file CLAS A-Z: A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care
The Purpose of this Guide: When the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care were published for public comment in the Federal Register on December 22, 2000, health care organizations began to contact OMH and private consultants seeking assistance in implementing culturally and linguistically competent health care services that would meet the new national standards. OMH has supported the preparation of this step-by-step guide to assist health care organizations to create a health care environment that would meet the very real needs and expectations of an increasingly diverse patient/consumer population. Suzanne Salimbene, Ph.D., President of Inter-Face International, a company that works to bridge language and cultural gaps in health care, was awarded a contract to develop the guide.



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