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Golden Valley Health Centers

OMH Grant
Bilingual/Bicultural Service
Demonstration Program
Fiscal Year 2004

Golden Valley Health Centers
737 West Childs Avenue
Merced, CA 95340
Phone: (209) 383-1848
Fax: (209) 383-0136
E-mail: jpeltier@gvhc.org
Title: Improving the Quality of interpreting: A New Approach to Assessment and Training
Project Period: 9/30/04 - 9/29/07
Project Director: Jill Peltier
Target Population: Latino Adolescents, Adults, Elderly
Health Issues: Obesity and Overweight


Golden Valley Health Centers (GVHC) seeks to increase the number of limited-English-proficient (LEP) patients that receive interpreter services and improve the quality of the interpretation services that they receive. The healthcare needs of LEP Latino seasonal farmworkers and their families, specifically, assessment and counseling on overweight and obesity, are the focus of this project. Surveys and focus groups are implemented for bilingual staff and family members of patients to document specific needs and concerns of patients, and health encounters are observed before implementing practical interventions. Healthy House, an organization that helps underserved and multiethnic groups access services, assists GVHC in the development of training models on overweight, obesity, and nutrition, and interactive training sessions for providers and bilingual staff. Patient education materials used in Spanish-speaking countries are examined and discussed. An interactive workshop is held for the Centers' health care providers to teach skills to enable them to work more effectively through bilingual interpreters. Scenarios that focus on building culturally-based strategies to address overweight/obesity in the Latino patient population are incorporated. Information and examples of culturally-appropriate strategies for discussing the concepts of overweight, obesity, and nutrition with Spanish-speaking patients are provided. Administrators ensure that bilingual staff with appropriate competency are assigned to work with healthcare staff. The language needs of each patient are assessed on a daily basis, and bilingual staff are assigned to assist as appropriate.



Content Last Modified: 10/29/2005 5:45:00 PM
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